When your user’s name and/or email address is changed, here’s how the Contact updates appear to other people in your G Suite account.
In Contacts, Frequently contacted, and Directory People see the user’s new name, new address, and old email address (if you leave as an alias). |
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In Other contacts (autocomplete) When a person emails a user for the first time or shares a document, the user’s name and address are automatically saved in the person’s Other contacts. After that, when the person enters the user’s name, their address is autocompleted. |
Google Chat: Changing the primary username will affect chat history searches in Gmail. If you change the primary username, Gmail chat history search will not find the old chat history in searches for the new username.
Note: Old data won’t be deleted but when searching with new email address, old chats won’t appear.
Other users previously associated with the renamed user automatically see the new username in their chat lists and are able to chat with the renamed user. These other users will no longer see the old username but can still find it via autocomplete. If they invite the older name to chat, it is added to their list but without an icon. No new chat conversations with this name are allowed.
Classic Hangouts: Users may see old email addresses in autocomplete when using classic Hangouts. However, they won’t be able to start new conversations with the old email addresses.
The effects depend upon the behavior of the client. If the client lets you update the login for the account, your access to G Suite should continue. If the client doesn’t let you change your login, you’ll need to delete the old account and add a new one with the new name.
For Android devices with a work profile–The user’s work profile and managed apps are removed. The user must create a new work profile with their new username and reinstall the managed apps. See “Set up an existing device” in Set up an Android device with a G Suite or Cloud Identity account.
G Suite Sync for Microsoft® Outlook®–when your username is changed, the user must create a new profile. See Create or replace your profile.